Just like “death and taxes,” conflict is inevitable! Why? Because no two individuals have the same needs and concerns. That is why it is essential to understand how to resolve conflict in 5 steps.

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In this powerful Momentum Friday Episode, John R. Miles discusses unhealthy vs. healthy conflict resolution and understanding the different conflict management styles.

Conflict, or more specifically, interpersonal conflict, is a fact of life and organizational life. It often emerges when people are stressed, for example, when there are changes on the horizon or when everyone is under pressure because of a looming deadline. However, conflict can also arise in relationships and situations outside work.

How to Resolve Conflict in a Healthy Way

But there is a difference between healthy and unhealthy conflict. Without conflict, we don’t have robust relationships, create a future vision, and don’t move the needle. But unhealthy conflict ends up eating away at trust and shared values. That is why diplomacy is so important to bringing about healthy conflict management.

According to the Thomas-Kilmann Conflict Mode Instrument (TKI), used by human resource (HR) professionals worldwide, there are five major styles to resolve conflict—collaborating, competing, avoiding, accommodating, and compromising. Knowing when and how to use each style can help resolve conflict and improve the working environment or interpersonal relationships.